Use our online “Issue Tracker” ticket system, or contact us via phone or email. Use of the Issue Tracker is recommended, since the issue details are available to all involved parties immediately and recorded in an organized way for future reference.

Log in to report a new issue or track status of an open issue. Our support staff is immediately notified for follow up action. Features:

• Ability to view current status with email notifications of changes.
• Ability to view associated notes and files.
• Historical issues and resolutions.

To request an issue tracker login account, please contact the support line or your account manager.

Call the dedicated support line, M-F, from 9am - 5pm EST at 315-234-0079 x 345 or via email at: support@purplewire.com